How we protect your car
Our standard is to document a vehicle’s condition before it leaves our care. When warranted, our team captures timestamped condition photos at drop-off and before handoff. That record protects you and ensures any concern is handled on facts, not guesswork.
If you notice something at pickup
Please tell the attendant before you drive away. Point out exactly what you see. Our manager will document it with you on the spot, compare it to our condition record, and explain the next steps. The sooner it’s raised, the more clearly we can resolve it.
Filing a claim
- Ask for the on-site manager and describe the concern.
- We’ll record the details, photos, your ticket, and contact information.
- You’ll receive a point of contact and clear next steps.
You can also reach our team any time at 877-908-8271 or info@theparkingguys.com.