Terms & Conditions

These Terms and Conditions govern every quote, booking, service agreement, and engagement between you (“Client,” “you”) and The Parking Company Worldwide LLC d/b/a The Parking Guys (“TPG,” “we,” “us,” “our”). By requesting a quote, signing a service agreement, paying an invoice, or otherwise engaging our services, you agree to these Terms.

A signed Service Agreement, Master Services Agreement (MSA), Statement of Work (SOW), or executed proposal between you and TPG controls over these Terms only where the signed document expressly conflicts with a provision here. Otherwise, both apply together.

1. Acceptance & Scope

These Terms apply to all valet parking, parking management, transportation, traffic-direction, event-hospitality, and related services we provide. You accept these Terms when any of the following occurs:

• You request a quote, complete a contact form, or submit a partnership inquiry on theparkingguys.com
• You countersign a TPG proposal, SOW, or service agreement
• You pay an invoice or deposit
• Our team arrives on premises to provide service at your event or venue

If you do not agree to these Terms, do not engage us. We reserve the right to refuse or terminate service for any lawful reason, including non-payment, unsafe conditions, or behavior that endangers our team or your guests.

2. Services Provided

TPG provides white-glove valet parking, parking-lot management, traffic direction, shuttle and transportation coordination, and hospitality-adjacent services for hotels, hospitals, country clubs, stadiums, restaurants, weddings, private events, and corporate functions. Specific deliverables are defined in the proposal, SOW, or service agreement signed for each engagement.

Service levels (number of valets, lead valets, equipment, hours of operation, response standards) are scoped per engagement. Any change in scope requires written agreement and may adjust pricing and timing.

3. Quotes, Bookings & Cancellations

3.1 Quotes

Quotes are valid for 30 days from issue unless otherwise stated. Quoted pricing assumes the event details, headcount, and venue conditions disclosed at the time of quote. Material changes (date, location, headcount, scope) may require a revised quote.

3.2 Confirming a Booking

A booking is confirmed when (a) you countersign the proposal or service agreement, and (b) any required deposit is received. Verbal or email confirmations alone do not reserve labor; we cannot guarantee staffing without the written confirmation and deposit.

3.3 Cancellation

• More than 14 days before event: Deposit refundable less a $150 administrative fee.
• 7 to 14 days before event: Deposit non-refundable; no further charge.
• Less than 7 days before event: 50% of the full quoted amount due.
• Less than 48 hours / day-of cancellation or no-show: 100% of the full quoted amount due, as labor cannot be re-deployed.

Cancellation timelines for recurring or long-term engagements are defined in the signed MSA / SOW for that engagement.

4. Payments & Billing

4.1 Accepted Methods

The Parking Guys accepts payment only by the following methods:

• ACH bank transfer — routing details provided on invoice
• Digital payment — credit card, debit card, Stripe, or other electronic payment processor that we approve
• Cashier’s check — issued and guaranteed by a federally insured bank, payable to The Parking Company Worldwide LLC

4.2 Not Accepted

Personal checks are not accepted under any circumstances. Personal checks received by mail or in person will be returned uncashed. We do not accept money orders, third-party checks, or post-dated checks.

4.3 Deposits & Invoicing

• One-time events: a 50% deposit is due upon booking confirmation; the balance is due no later than 7 days before the event.
• Recurring engagements: invoiced monthly, due Net 15 from invoice date unless the MSA specifies otherwise.
• Pass-through expenses (parking fees, permits, off-site shuttles) are billed at cost and invoiced separately or as a line item on the next invoice.

4.4 Late Payments

Invoices unpaid after the due date accrue a late fee of 1.5% per month (18% per annum) or the maximum permitted by law, whichever is lower. After 30 days past due, TPG may suspend service, refer the account to collections, and recover reasonable collection costs and attorney’s fees.

4.5 Disputes

Disputed charges must be raised in writing within 10 days of invoice date to info@theparkingguys.com. Undisputed portions remain due on the original schedule.

5. Vehicle Custody, Claims & Insurance

5.1 Custody

TPG takes temporary custody of a guest vehicle only for the limited purpose of parking, retrieving, and returning that vehicle. Vehicles are operated by trained, background-checked, licensed drivers in accordance with our operating standards. TPG does not retain custody overnight unless expressly arranged in writing.

5.2 Personal Property

Guests are responsible for removing valuables, electronics, and personal property from their vehicles. TPG is not responsible for items left inside a vehicle, in trunks, or on seats.

5.3 Damage Claims

Any claim of damage caused by TPG’s operation of a vehicle must be reported to the on-site lead valet before the vehicle leaves the property and confirmed in writing to info@theparkingguys.com within 24 hours. Claims raised after the vehicle leaves the property are presumed to be pre-existing or unrelated to TPG and may be denied.

TPG will investigate timely claims in good faith and coordinate with its commercial insurance carrier as appropriate.

5.4 Insurance

TPG maintains commercial general liability, garagekeepers’ legal liability, and commercial auto insurance at industry-standard limits. Certificates of Insurance (COI) are available on request and provided routinely to venue clients during onboarding.

6. Indemnification & Limitation of Liability

6.1 Mutual Indemnification

Each party agrees to indemnify, defend, and hold harmless the other party (and its officers, directors, employees, and agents) from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of the indemnifying party’s gross negligence, willful misconduct, or material breach of these Terms.

6.2 Limitation of Liability

To the maximum extent permitted by law, TPG’s aggregate liability arising out of or related to an engagement shall not exceed the total fees actually paid by Client to TPG under that engagement during the 12 months preceding the claim. In no event shall either party be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages.

The foregoing limitations do not apply to (a) a party’s indemnification obligations under Section 6.1, (b) damages caused by gross negligence or willful misconduct, or (c) liability that cannot be limited under applicable law.

7. Service Standards & Conduct

TPG personnel arrive on time, in uniform, with all required equipment, and conduct themselves with the calm professionalism the role demands. We will:

• Maintain a clean, orderly valet stand and well-lit handoff areas
• Operate vehicles safely, at sub-15 MPH on premises, and only as needed
• Treat every guest and venue staff member with courtesy and discretion
• Document and report any incident immediately to the on-site lead and client point of contact

TPG reserves the right to remove a valet from an assignment for cause without notice and without affecting the engagement.

8. Client Responsibilities

To allow TPG to perform safely and effectively, Client agrees to:

• Provide accurate event details (date, time, location, expected headcount, surge windows, special needs)
• Provide safe, lit, code-compliant parking lanes, run-zones, and key-storage area
• Provide reasonable access to restrooms, water, and break space for TPG staff during shifts over 4 hours
• Comply with all venue, municipal, and property rules and provide TPG with copies of any rules that affect operations
• Pay invoices on the schedule defined in Section 4
• Notify TPG immediately of any safety concern, incident, or guest complaint

9. Confidentiality

Each party may receive information from the other that is non-public or proprietary (pricing, guest counts, VIP lists, security details, operational playbooks). Each party agrees to use such information only to perform under the engagement, to protect it with the same care it uses for its own confidential information, and not to disclose it to third parties without consent. This obligation survives termination for three (3) years.

Confidentiality obligations do not apply to information that is publicly known, independently developed, or required to be disclosed by law.

10. Compliance, Tax & Licensing

TPG maintains business licenses, vehicle-operator credentials, and tax registrations required to operate in the jurisdictions it serves. Sales tax, transportation tax, and similar taxes, where applicable, are itemized on the invoice and remitted to the appropriate authority.

Client is responsible for any tip-tax reporting and gratuity-distribution rules that apply to its venue or event when gratuities are collected by Client or by guests directly.

11. Force Majeure

Neither party is liable for failure or delay in performance due to causes beyond its reasonable control, including acts of God, severe weather, pandemic, civil unrest, government action, utility failure, or labor disruption. The party affected by the force majeure event will notify the other promptly and use reasonable efforts to resume performance.

If a force majeure event prevents TPG from delivering a booked event, TPG will credit any deposit paid toward a rescheduled event within 12 months at no additional charge, or refund the deposit at Client’s election.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Where TPG performs services in another state, the substantive law of that state may also apply to claims arising from those on-site operations.

The parties will first attempt to resolve any dispute by good-faith negotiation between senior representatives within 30 days. If unresolved, the dispute shall be submitted to confidential, binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with a single arbitrator, seated in Nashville, Tennessee. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek emergency injunctive relief in court to protect confidential information, intellectual property, or to prevent imminent harm pending arbitration.

Class-action waiver: Disputes shall be resolved on an individual basis. Neither party may bring a claim as a plaintiff or class member in any purported class or representative proceeding.

13. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes affecting active engagements will be communicated by email to the client’s billing contact at least 30 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms, an invoice, a booking, or a service issue?

The Parking Company Worldwide LLC
d/b/a The Parking Guys
604 Gallatin Ave Ste 216
Nashville, TN 37206

Phone: 877-908-8271
Operations & billing: info@theparkingguys.com
Privacy / legal: Privacy Policy

For urgent operational matters during an active event, calling is the fastest path.