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At The Parking Guys, your privacy is sacred — we handle your information the same way we handle your keys: with care, discretion, and full accountability. This policy explains what we collect, why we collect it, how we use it, and the choices you have.
By using our website, submitting a form, applying for employment, or opting in to receive text messages from us, you agree to the practices described below.
1. Who We Are
The Parking Company Worldwide LLC (doing business as The Parking Guys) is a valet parking and transportation services company serving hotels, hospitals, country clubs, events, and private clients across the Southeast United States.
Our principal offices are located at:
- Nashville: 604 Gallatin Ave Ste 216, Nashville, TN 37206
- Atlanta: 809 Cleveland Ave SW Suite B, Atlanta, GA 30315
- Florence / Shoals: 139 Cox Creek Pkwy S Suite 218, Florence, AL 35630
Primary contact: 877-908-8271 | hiring@theparkingguys.com
2. Information We Collect
2.1 From Website Visitors
- Contact & Quote forms: name, company, phone number, email address, city, event type, event date, estimated guest count, service notes, page URL you submitted from, referrer URL
- Technical data: IP address, browser type, operating system, device type, referring URL, pages visited, timestamps — collected via standard server logs and Google Analytics (if enabled)
2.2 From Employment Applicants
- Identity: full legal name, date of birth, current address, email, phone number, emergency contact
- Driving qualifications: driver’s license number, state of issue, expiration date, photo of DL (front and back)
- Employment history: past employers, roles, dates, references
- Background check authorization: FCRA disclosure consent, Checkr-facilitated consumer report (driving record, criminal history, SSN trace)
- Consent records: timestamp, IP address, and e-signature for FCRA and SMS consent
2.3 From Active Employees
- Shift schedules, clock-in/clock-out times, locations worked, assigned roles
- Payroll information (tax forms, direct-deposit details) — stored separately in our payroll processor’s secure system
- Performance notes, training records, and safety-incident reports
2.4 From Guests at Venues We Service
When you hand us your keys at a hotel, hospital, country club, or event venue, we may retain only the following for operational purposes:
- License plate (on the claim ticket)
- Vehicle make, model, and color
- Claim number and timestamp
We do not retain your name, phone number, or payment information unless you voluntarily provide it (for example, to request a return call for a lost item).
2.5 Mobile Application — Permissions & Device Data
The TPG Team Portal mobile app (iOS and Android) is a wrapped version of the employee dashboard at app.theparkingguys.com/dashboard/. When you install it from the App Store or Google Play, the app may request the device permissions listed below. Each is optional and only used for the feature you are actively using.
| Permission | Why we ask | What we store |
|---|---|---|
| Location (precise) | Geofenced clock-in and clock-out — confirms you are at your scheduled venue before recording a punch. Only read at the moment you tap clock-in or clock-out. | The latitude/longitude of the punch moment, attached to the timesheet row. We do not track your location between punches and do not use it for advertising. |
| Camera | Photographing license plates for valet tickets, attaching damage photos to incident reports, and capturing your profile picture. | Photos are uploaded to our Supabase-hosted storage and linked to the specific ticket, incident, or profile they belong to. |
| Photo Library | Selecting an existing photo for your profile picture instead of taking a new one. | Only the photo you specifically select is uploaded. We do not read the rest of your library. |
| Push Notifications | Shift assignment alerts, swap requests, and clock-in reminders if you have opted into push as an alternative or supplement to SMS. | Your device’s push token (a random identifier issued by Apple or Google). It is not linked to any advertising network. You can disable push at any time in your device’s Settings → Notifications. |
| Network Access | Required for the app to function — the portal syncs schedules, messages, and timesheets with our servers in real time. | Standard request logs (IP address, timestamp, route) as covered in section 6. |
What the app does NOT do: read your contacts, read your calendar, access your microphone, access Bluetooth, read your SMS messages, collect device advertising identifiers (IDFA/AAID), or embed any third-party advertising or behavioral-tracking SDK.
App-store data-safety disclosures. The Google Play Data Safety form and the Apple App Store App Privacy “nutrition label” for TPG Team Portal match the table above. If the disclosures ever drift out of sync, this Privacy Policy controls.
3. How We Use Information
We use the information we collect only for the following purposes:
- Respond to quote requests, service inquiries, and employment applications
- Schedule valet shifts, coordinate shift swaps, and send operational alerts
- Conduct lawful background and driving-record checks on prospective employees via Checkr, Inc.
- Process payroll and employment-tax reporting
- Dispatch emergency communications during events, weather closures, or safety incidents
- Improve our website, services, and customer experience
- Comply with applicable laws, respond to lawful requests, and defend legal claims
We do not sell your personal information to third parties for advertising, marketing, or any other purpose. Period.
4. SMS Text Messages & TCPA Consent
We use SMS text messaging (operated via Twilio, Inc.) exclusively to communicate with active employees and applicants who have explicitly opted in.
4.1 How You Consent to SMS
You provide consent to receive SMS messages from The Parking Guys in one of two ways:
- Employment application opt-in: During the online application at theparkingguys.com/employment/apply, you check a required box immediately above the submit button that authorizes us to send SMS messages to the mobile number you provide.
- Keyword opt-in: You text START, JOIN, SUBSCRIBE, YES, UNSTOP, GO, or BEGIN to our business number. You will receive a confirmation message.
4.2 What Messages You’ll Receive
- Shift assignments and confirmations
- Shift swap requests from teammates needing coverage
- Schedule changes and cancellations
- Clock-in reminders before the start of a shift
- Payroll alerts (pay-stub ready, direct deposit posted)
- Time-sensitive operational alerts (weather, venue changes, emergencies)
4.3 Message Frequency & Rates
Message frequency varies based on your assigned work schedule — typically 3 to 10 messages per week. Message and data rates may apply and are charged by your mobile carrier, not by The Parking Guys.
4.4 How You Can Opt Out
You can revoke SMS consent at any time by any of the following:
- Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message we send you
- Email hiring@theparkingguys.com
- Call 877-908-8271
After you opt out, you will receive one final confirmation message and then no further SMS messages unless you opt back in.
4.5 Help
Reply HELP, INFO, SUPPORT, or AYUDA to any message for assistance, or call 877-908-8271 during business hours (8 AM – 8 PM Central, Monday through Saturday).
6. How We Store & Protect Information
6.1 Encryption
- All data in transit is protected by TLS 1.2+ (HTTPS)
- Application data at rest is encrypted using AES-256 inside Supabase (PostgreSQL)
- Driver’s license photos are stored in a private Supabase Storage bucket with row-level security
6.2 Access Controls
- Employee dashboard access requires magic-link email authentication — no password reuse risk
- Role-based permissions (valet, lead valet, manager, owner) govern who sees what
- All administrative access is logged
6.3 Retention
- Employment applications of non-hired applicants: deleted after 2 years (FCRA retention window)
- Active employee records: retained for the duration of employment + 7 years (tax & payroll compliance)
- Contact & quote form submissions: retained for 3 years unless you request earlier deletion
- Server access logs: retained for 90 days
- SMS consent records (timestamp + IP): retained for the life of the account + 5 years after opt-out (TCPA compliance)
7. Your Rights & Choices
Regardless of where you live, you can exercise the following rights with respect to your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to fix any inaccurate or incomplete information
- Deletion: Request that we delete your personal information (subject to legal retention requirements)
- Opt-out of SMS: Reply STOP to any text or contact us
- Opt-out of email marketing: Click the unsubscribe link in any marketing email (transactional email cannot be unsubscribed for active employees)
- Portability: Receive your information in a machine-readable format
Residents of California (CCPA / CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws
You have additional rights under your state’s privacy law, including the right to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising, so no opt-out is necessary — but you can still request access, correction, deletion, or portability at any time.
How to Exercise Your Rights
Email hiring@theparkingguys.com with the subject line “Privacy Request” or call 877-908-8271. We will verify your identity and respond within 45 days (CCPA) or the equivalent deadline in your state.
Account & Data Deletion (App Users)
If you use the TPG Team Portal mobile app or the employee dashboard at app.theparkingguys.com, you can delete your account and associated personal data at any time.
In-app deletion path:
- Open the TPG Team Portal app and log in.
- Tap the menu and choose Account.
- Tap Delete my account and confirm.
Deletion is processed immediately by our account-delete service. Your authentication record, profile, HR messages you authored, and shift assignments are removed.
What is retained, and why: anonymized shift history (your name and contact info are removed; the work record is kept with an anonymized identifier) is retained for 7 years to comply with IRS payroll record requirements. Parking ticket records that include vehicle photos or damage documentation are retained for 7 years for liability claims, per industry standard.
Web-based deletion request: if you cannot access the app, email info@theparkingguys.com with the subject line “Delete my TPG account” and the email address associated with your account. We will confirm receipt within 2 business days and complete the deletion within 30 days.
Note for store reviewers: the in-app deletion flow above satisfies Google Play’s account deletion requirement and Apple App Store guideline 5.1.1(v).
9. Children’s Privacy
Our services, website, and employment are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately. If you believe a child has submitted information to us, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes affecting how we use your information will be communicated by email (to employees) or by a banner on the website (to applicants and visitors) at least 30 days before taking effect.
Your continued use of our services after a revised policy takes effect constitutes acceptance of the new terms. If you disagree with the changes, you may opt out of SMS, stop using the website, and request deletion of your information.
“But seek ye first the kingdom of God, and his righteousness; and all these things shall be added unto you.”
11. Contact Us
If you have questions about this Privacy Policy, want to exercise your rights, or have a concern about how we handle your information, please reach out:
The Parking Company Worldwide LLC
d/b/a The Parking Guys
604 Gallatin Ave Ste 216
Nashville, TN 37206
Phone: 877-908-8271
Email: hiring@theparkingguys.com
For urgent requests, calling is the fastest path.